
CLIENT CASE STUDY
Client:
City Government
Results:
35% increase in client satisfaction survey results
Solutions:
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Vision and Purpose
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Needs analysis via client & employee feedback
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“One stop shop” service teams aligned with client groups
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Internal realignment of responsibilities via RACI
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Reduction of leadership spans from 30 to 8

Organizational Design
Aligning your organizational structure, roles & responsibilities with business strategy!
Critical questions to ask yourself:
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Is your organization set up today to deliver on your business strategy 3 - 5 years from now?
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Do you have sufficient resources focused on your strategic growth areas?
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What are the current pain points of your organizational structure that you need to solve?
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Have you considered outsourcing non-value added resources in order to focus on your core?
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Does your current structure allow for logical career progression and succession planning?